Terms and Conditions

Last updated: June 2026

Welcome to One Life Foods. These Terms and Conditions set out the basis on which you may use our website and purchase products from us.

By using www.onelifefoods.co.uk, placing an order, or creating an account, you agree to these Terms and Conditions. Please read them carefully before using our website or making a purchase.

1. About One Life Foods

This website is operated by One Life Foods.

Company Registration Number: 11097526
VAT Number: 333 2279 19
Email: info@onelifefoods.co.uk
Website: www.onelifefoods.co.uk

Throughout these Terms, “One Life Foods”, “we”, “us” and “our” refer to One Life Foods. “You” and “your” refer to the person using our website or purchasing from us.

2. Use of Our Website

You may use our website for lawful personal or business purposes, including browsing our products, reading educational content, placing orders, contacting us, or sharing our pages.

You must not use our website in a way that:

  • breaches any applicable law or regulation;

  • infringes our intellectual property rights or the rights of others;

  • attempts to gain unauthorised access to our website, systems, customer accounts or data;

  • introduces viruses, malware or other harmful material;

  • copies, scrapes, republishes or commercially exploits substantial parts of our website without permission;

  • misrepresents your relationship with One Life Foods.

We may restrict access to the website, suspend accounts, or cancel orders where we reasonably believe the website is being misused.

3. Educational Content and Health Information

The information on our website, blog, product pages, guides and labels is provided for general educational and informational purposes only.

Our content is not intended to replace advice from a doctor, pharmacist, registered dietitian, nutritionist or other qualified healthcare professional. It should not be used to diagnose, treat, cure or prevent any disease or medical condition.

Food supplements should be used as part of a varied, balanced diet and healthy lifestyle. They should not be used as a substitute for a balanced diet.

Before using any supplement, you should speak to a qualified healthcare professional if you:

  • are pregnant or breastfeeding;

  • are under 18;

  • have a medical condition;

  • are taking medication;

  • have allergies or sensitivities;

  • are due to undergo surgery;

  • are unsure whether a product is suitable for you.

Always read the product label, ingredients, allergens, directions and warnings before use. Do not exceed the stated recommended daily intake.

4. Product Information

We aim to ensure that all product descriptions, images, prices, ingredients, directions, warnings and availability information are accurate and up to date.

However, product packaging, ingredients, serving sizes, formulations or label information may occasionally change. You should always check the product label before use, especially if you have allergies, intolerances or specific dietary requirements.

Product images are for illustration purposes only. Packaging may vary.

We reserve the right to update, amend, discontinue or reformulate products where necessary.

5. Product Quality and Manufacturing Standards

We work with selected manufacturers, suppliers and production partners who are expected to meet appropriate quality, safety and compliance standards for the products they produce.

Where relevant, our products may be manufactured, packed or handled in facilities operating quality management systems such as GMP, HACCP, ISO or other recognised food/supplement manufacturing standards.

We aim to provide products that match their stated label claims and are produced with care, transparency and appropriate quality control. Specific manufacturing, testing or certification details may vary by product and will be stated on the relevant product page or packaging where applicable.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your basket.

After you place an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been accepted.

Your order is accepted when we dispatch the goods or otherwise confirm acceptance. We reserve the right to refuse or cancel an order where:

  • the product is unavailable;

  • there has been an error in pricing, product information or stock status;

  • payment has not been authorised;

  • delivery details are incomplete or incorrect;

  • we suspect fraud, misuse or resale activity;

  • we are unable to deliver to your address;

  • fulfilling the order would breach applicable laws or regulations.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

7. Prices and Payment

All prices on our website are shown in GBP (£).

Prices include VAT where applicable. Delivery charges are shown separately and calculated before you complete your order.

We accept the payment methods shown at checkout, which may include debit card, credit card, PayPal, bank transfer or other approved payment providers.

Payment must be received in full before goods are dispatched.

We may change prices at any time, but price changes will not affect orders that have already been accepted.

8. Discount Codes, Offers and Promotions

From time to time, we may offer discount codes, bundles, promotions or special offers.

Unless stated otherwise:

  • discount codes cannot be exchanged for cash;

  • only one discount code may be used per order;

  • discounts may not apply to sale items, bundles, subscriptions or selected products;

  • promotions may be withdrawn or amended at any time;

  • offers are subject to availability;

  • misuse of discount codes may result in order cancellation.

9. Delivery

We aim to dispatch orders promptly and deliver them within the estimated delivery times shown on our website or at checkout.

UK orders are usually delivered by DPD or another tracked courier service. Delivery times are estimates only and are not guaranteed unless a guaranteed service is specifically offered and paid for.

For UK mainland orders up to 30kg, a flat delivery charge may apply. UK orders over the free-delivery threshold shown on our website or at checkout may qualify for free delivery.

Our usual UK order cut-off for next working day processing is 2pm Monday to Thursday, excluding bank holidays. Orders placed after the cut-off, on Fridays, weekends or bank holidays may be processed on the next working day.

Delivery estimates may be affected by courier delays, adverse weather, bank holidays, high-volume periods, stock availability or circumstances outside our reasonable control.

If your parcel is returned to us because delivery was refused, the address was incorrect, the parcel was not collected, or the courier could not complete delivery, we may deduct or request a reasonable re-delivery or return-to-sender charge.

If you ask the courier to leave your parcel in a safe place, with a neighbour, or in another unattended location, this is done at your own risk. Once the courier records the parcel as delivered according to your delivery instructions, responsibility for the parcel passes to you.

10. International Delivery

We may offer delivery outside the UK to selected countries.

International delivery charges, timescales and courier options vary by destination, parcel weight and local rules.

You are responsible for checking whether the products you order can lawfully be imported into your country. Supplement, food, herbal and ingredient regulations vary internationally.

International orders may be subject to customs duties, import VAT, taxes, courier handling fees or other local charges. These charges are your responsibility unless clearly stated otherwise at checkout.

We are not responsible for delays, refusals, seizures, additional charges or non-delivery caused by customs authorities, local import rules or failure to pay import charges.

11. Your Right to Cancel

If you are a UK consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, you must contact us within 14 days of receiving your order at:

info@onelifefoods.co.uk

Please include your name, order number and the item or items you wish to return.

You then have a further 14 days to return the goods to us.

Returned goods must be unused, unopened, in their original packaging and in a resaleable condition unless the item is faulty.

For health, hygiene and product-safety reasons, we cannot accept returns of sealed food supplements, powders, capsules, oils, resins, liquids, personal-care products or similar goods once they have been opened or unsealed, unless they are faulty.

Your statutory rights are not affected.

12. Refunds

Where you validly cancel your order and return the goods in accordance with these Terms, we will refund the price paid for the returned goods.

We may also refund the standard outbound delivery cost where required by law. Premium or upgraded delivery charges may not be refunded beyond the cost of our standard delivery option.

Unless the goods are faulty or we have made an error, you are responsible for the cost of returning the goods to us.

We recommend using a tracked postal or courier service, as you are responsible for the goods until they reach us.

Refunds will usually be made to the original payment method within 14 days of us receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

We may reduce your refund if the value of the goods has been reduced by handling beyond what is necessary to inspect them.

13. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:

info@onelifefoods.co.uk

Please include your order number, a description of the issue and clear photographs where relevant.

If the product is confirmed to be faulty, damaged or incorrect, we will offer an appropriate remedy, which may include a replacement, refund or store credit, depending on the circumstances and your legal rights.

Nothing in these Terms affects your statutory rights under UK consumer law.

14. Allergens and Suitability

Some products may contain or be produced in facilities that handle allergens.

We aim to provide clear allergen and ingredient information, but it is your responsibility to check the product label and product page before use.

If you have a known allergy, intolerance, medical condition or sensitivity, you should consult a qualified healthcare professional before using any product.

15. Accounts and Customer Information

You are responsible for ensuring that any information you provide to us is accurate, complete and up to date.

If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

Please notify us immediately if you believe your account has been accessed without permission.

16. Reviews, Testimonials and User Content

If you submit a review, testimonial, comment, image, social media tag or other content relating to One Life Foods, you grant us permission to use, reproduce, edit and share that content for marketing, website, email, social media and promotional purposes, unless you tell us otherwise.

Reviews and testimonials reflect individual customer experiences. They do not guarantee that you will experience the same results.

We may moderate, remove or refuse to publish content that is offensive, misleading, unlawful, defamatory, promotional, spammy, medically inappropriate or otherwise unsuitable.

17. Intellectual Property

All content on this website, including text, product descriptions, educational articles, logos, graphics, images, videos, design elements and branding, belongs to One Life Foods or our licensors unless stated otherwise.

You may view, download or print content for personal, non-commercial use.

You must not copy, reproduce, republish, sell, license, distribute or commercially exploit our website content without our prior written permission, except where permitted by law.

18. Linking to Our Website

We welcome genuine links to our website, products, guides and articles, including from customers, publishers, journalists, bloggers, partners and educational resources.

You may link to our website provided that the link:

  • is fair, legal and not misleading;

  • does not falsely suggest endorsement, partnership or approval by One Life Foods;

  • does not damage or take unfair advantage of our reputation;

  • does not appear on a website containing unlawful, harmful, offensive or misleading content.

We reserve the right to request removal of any link that we consider misleading, inappropriate or damaging to our brand.

19. Third-Party Links

Our website may contain links to third-party websites, platforms, research papers, payment providers, courier services or social media pages.

These links are provided for convenience or reference only. We are not responsible for the content, accuracy, availability, privacy practices or policies of third-party websites.

20. Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect personal information.

Please read those policies carefully before using our website or placing an order.

21. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.

We may suspend, withdraw, update or restrict access to any part of the website for maintenance, security, operational or business reasons.

22. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory consumer rights.

Subject to the above, One Life Foods will not be liable for:

  • indirect or consequential losses;

  • loss of profit, revenue, business or goodwill;

  • loss of data;

  • website downtime;

  • delays caused by couriers, customs or events outside our control;

  • misuse of products;

  • failure to follow label directions, warnings or professional advice.

Our products and website are provided for personal consumer use unless otherwise agreed in writing. If you use our products for commercial resale, professional advice, third-party treatment or any unauthorised purpose, we will not be responsible for losses arising from that use.

23. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.

This may include courier disruption, strikes, supply-chain issues, natural events, extreme weather, fire, flood, pandemic, war, terrorism, civil unrest, government action, customs delays, technical failures or interruptions to payment systems.

24. Changes to These Terms

We may update these Terms and Conditions from time to time.

The version published on our website at the time you place an order will apply to that order.

Please check this page periodically to ensure you understand the current Terms.

25. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you may have the right to bring proceedings in your local UK jurisdiction. Nothing in these Terms affects any mandatory legal rights that apply to you.

26. Contact Us

If you have any questions about these Terms and Conditions, your order, a return or a product, please contact us:

Email: info@onelifefoods.co.uk
Website: www.onelifefoods.co.uk